OVERVIEW

Our Customer Relationship Management (CRM) services focus on helping clients achieve customer value by implementing solutions that tie best practices in the CRM industry with strong technical knowledge and experience.

As a dedicated Oracle Partner, Innovative Network Solutions has been providing Oracle Siebel CRM and Analytical Solutions to public sector and private companies. Innovative Network Solutions Siebel Services focus on areas of customer acquisition, retention and revenue management using sales force automation techniques, and call center and contact service center management for process improvement, partner management and driving customer intelligence through analytical solutions.

Our end-to-end CRM implementation services cover all facets including road map preparation, architecture, upgrades and integration to ROI measurement.

We provide a "Complete CRM Delivery" capability by bringing the right blend of functional and technical CRM expertise throughout the lifecycle of a CRM implementation.

Innovative Network Solutions CRM capabilities focus on providing technology and process services in support of the following functions.

• Call Center Management
• Sales Force Automation & Sales Analytics
• Service Management
• Help Desk Management
• IVR/CTI Telephony Integration
• Workflow Management
• Partner Management

Call Center Management

Innovative Network Solutions provides organizations with setup and management of call center operations. Our services encompass call management, call routing and service management of call center operations. Our CRM consultants are skilled in call center technology development including call center installation, setup, IVR/CTI integration, workflow and process automation.

Sales Force Automation and Sales Analytics

Innovative Network Solutions CRM consultants work with clients to provide their sales and service department with the ability to define and manage entire sales & service delivery process via effective workflow management and analytical capability.

Service Management

Innovative Network Solutions provides our customers with the ability to track, respond, and manage internal and external service requests irrespective of the medium of communication.

IVR and Computer Telephony Integration

Innovative Network Solutions provides integration capabilities between a front end CRM application and a back end CTI/IVR systems such as Avaya, Genesys etc.

Workflow Management

Innovative Network Solutions Workflow management services include Customer management, Sales management, Service management, Workload management, and Defined Workflow processes.

Partner Management

Innovative Network Solutions Partner Management services provides a comprehensive channel management solution for companies to meet their channel sales objectives. Our consultants can implement a complete partner management solution for clients thereby ensuring a maximum ROI on marketing investment, improved partner interactions and collaboration on deals and service tasks.